Right of return / right of cancellation
There is a 14-day right of return. The 14-day right of return applies from the day you receive the product at your address or the day the package arrives at the parcel shop. The delivery time does not count.
Send us an email stating that you are returning the item within the return deadline. We return the amount to you to the card you used when purchasing the return item. The 14-day right of return applies from the day you receive the product at your address or the day the package arrives at the parcel shop.
From the day you receive your goods or the package arrives at the parcel shop, you have a 14-day right of return on all unused goods.
The money is returned on all unused returned items and credited if the item is in the same condition and quantity as when you received it. The amount will be refunded to the same card with which the purchase was made. The returned goods must be packed in the same way as when the goods were received, so that there is the least possible risk of them being damaged in transit. Feel free to use the same packaging, box filling, etc., that the item arrived in. There is no refund for return packaging, just as there is no refund for return postage. If you cancel the item within the 14-day right of return, the shipping cost of the item to you will be refunded, but not for the shipping cost in connection with your return of the item.
When returning, send the item to the following address:
unika:k / Tine Marie Soelberg
Søllerødgårdsvej 19. B,
email@example.com - phone: +45 61 66 7000
Returned goods must not be sent on cash on delivery, as they will not be received.
When we get to the Christmas month: Christmas gifts can be exchanged up to and including 6th of January 2025. This only applies if you have stated during the purchase that the item is to be used as a Christmas present (thereby we have put a Christmas exchange mark on the item). Otherwise, the 14-day exchange right applies.
unika:k provides a 2-year right of complaint in accordance with the Purchase Act.
The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized interventions. The complaint also does not cover ceramics that have broken because they have been dropped, hit or placed inappropriately in the dishwasher.
Complaints about errors and defects which should be discovered by usual examination of the goods must be reported as soon as possible after receipt of the goods. The item can subsequently be returned for an exchange or, by agreement, if necessary. crediting.